Refund policy

30 days to change your mind

You have 30 days from the day your parcel arrives to change your mind and send an item back. This is our own policy, not a legal minimum: online purchases in Australia do not come with a statutory cooling-off period, so this is 30 days we give you because we would want them ourselves.

Once your return arrives with us, or you send us proof of postage, we refund the full order amount within 14 days, to the same payment method you used.

How to return something

Email morningcurls@outlook.com with your order number and what you are sending back. We reply with the return address and a short set of instructions. There are no forms to print.

You book and pay for the return postage yourself on a change-of-mind return. Depending on the item, this is usually $50-$85.

Hygiene comes first

Our products sit against your hair and skin. We cannot accept a change-of-mind return on an item that has been used, or where a sealed pack has been opened, if that makes it unfit for resale on hygiene grounds.

You are welcome to open the box, look at the item and try it on the way you would in a shop. We will accept the return as long as it shows no signs of everyday use.

If something is faulty, damaged or not what you ordered

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Email morningcurls@outlook.com with a photo. We send a replacement or refund you, and we cover the cost of sending the item back. Consumer guarantees are not limited to 30 days: they last for as long as is reasonable given the price and nature of the product.

Refunds on free-gift and multi-buy orders

If a return takes your order below the threshold that earned a free gift or a multi-buy discount, we either ask for the gift back or deduct its value from the refund. We tell you which before we process anything.

If we cannot agree

You can take the matter to the consumer protection or fair trading agency in your state or territory, or to the Australian Competition and Consumer Commission (ACCC) at accc.gov.au.

Seller details

Morning Curls is operated by:
Pacific Crest Commerce Limited
Company registration number: 80627070
Flat 2304, 23/F Ho King Comm Centre, 2-16 Fa Yuen Street, Mong Kok, Hong Kong
Contact: morningcurls@outlook.com